Privacy Policy

Effective date

August 27, 2026

Who we are

CXPort is a SaaS customer messaging platform operated by Ehab Mesallum. Businesses use CXPort to connect a WhatsApp Business account and manage customer conversations with their team in a shared workspace.

Account and business information we collect

• Account details you provide when signing up, such as name, email address and password credentials handled by our authentication provider.
• Business/workspace details, such as the business name and workspace settings.
• Team membership information, such as invited members, their roles and their permissions.

Connected third-party messaging services

A business may connect third-party messaging services such as WhatsApp Business to its CXPort workspace. When it does, CXPort processes the data needed to deliver and display those conversations.

Messaging data we process

• Customer identifiers provided by the connected platform, such as a phone number and display name.
• Message content sent to or from the connected business account.
• Message metadata and status, such as timestamps, direction, and sent/delivered/read or failure status.
• Template-related data, such as template names, content, categories and their review status.

How we use data

We use the data described above to provide, secure, maintain and improve the service — delivering messages, displaying conversations, enforcing workspace access, troubleshooting issues and keeping the platform reliable.

We do not sell personal data.

Who can access workspace data

Workspace data is restricted to authenticated users who are members of that business, and what each member can see or do is determined by their role and permissions. Operator personnel may access data only where necessary to run, support or secure the service.

Third-party platforms and providers

Connected messaging platforms (for example WhatsApp/Meta) and the infrastructure providers we use to host and operate CXPort process data under their own terms and privacy policies. Your use of a connected platform remains subject to that platform's terms.

Data retention

We retain workspace data for as long as needed to provide the service. Valid deletion requests are reviewed and handled subject to applicable legal, security, and operational retention requirements.

Your requests

Businesses and users may contact us at support@cxport.net with privacy questions, access requests, or deletion requests. See the Data Deletion Request page, or use the contact section on our home page.

Changes to this policy

We may update this policy as the service evolves. Material changes will be reflected on this page.